What should I wear for our visit?
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From the car park, there is a short walk to reach our Santa’s Grotto. There may also be a short wait outside of the Grotto before it is your turn to visit Santa and there is no shelter so please dress appropriately.
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Do you take cash?
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We take cash only for “walk-in” slots on the day. These are very limited so we advise to book online in advance.
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Is there parking on site?
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Yes, parking is located at M&S and payment is made at the machine on your way out.
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Do we need to print our tickets?
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No need to print your tickets, you can use your Smartphone for your digital ticket; please ensure your phone is fully charged for the ticket and barcode to be legible.
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Can I bring my dog?
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No dogs or pets of any kind are allowed on site or to be left in cars in the car park at any time. With the exception of service/guide dogs.
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Do you offer discounts for students/Blue Light or NHS?
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With an apology, we do not offer any discounts for students/Blue Light or NHS workers.
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Will each child receive a present from Santa?
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N‍o sorry, however M&S behind our Grotto does.
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Will each child receive a present from Santa?
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Yes, every child ticket includes a present from Santa.

Is the full Santa’s Village experience running this year (2026)?

No, the full Santa’s Village experience isn’t running this year just the Santa’s Grotto.